Welcome to The Sanatan Store’s FAQ page. Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries, please feel free to contact our customer support team.
- How can I place an order?
- To place an order, simply browse our website and select the desired products.
- Click on the product to view its details and choose the size, color, and quantity.
- Add the item to your cart and proceed to checkout, following the instructions provided
- What payment methods do you accept?
- We accept various payment methods, including credit cards, debit cards, and online payment platforms. You can choose the most convenient option during the checkout process.
- How long does it take to process and ship an order?
- The processing time for each order may vary. Typically, it takes 2-3 business days to process and prepare your order for shipping. Once shipped, the delivery time depends on your location and the shipping method selected.
- Do you offer international shipping?
- Currently, we do not offer international shipping. However, we are actively working on expanding our shipping services to serve customers around the world. We appreciate your patience and understanding as we strive to bring our products to a global audience.
- Can I track my order?
- Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track the progress of your shipment on the courier’s website.
- What is your return policy?
- At The Sanatan Store, we do not offer returns or refunds except in cases of manufacturing defects, damages, or order inaccuracies. Please refer to our detailed Return Policy section for more information.
- How can I contact your customer support?
- You can reach our customer support team by email at support@thesanatanstore.co.in or by phone at +91-81038-45560. We are available 7 days a week to assist you with any questions or concerns.
- Are the products at The Sanatan Store authentic and of high quality?
- Absolutely! We pride ourselves on providing authentic and high-quality products that celebrate Hinduism and Indian culture. We partner with trusted suppliers and manufacturers to ensure the utmost quality and craftsmanship.
- Can I cancel or modify my order?
- If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.
- Do you offer wholesale or bulk purchasing options?
- Yes, we offer wholesale and bulk purchasing options for select products. For more information, please reach out to our customer support team with your specific requirements.
We hope these FAQs have answered your questions. If you need further assistance, please do not hesitate to reach out to us. We value your support and strive to provide you with the best shopping experience at The Sanatan Store.